Refund Policy – Butterfly Digital Marketing
Introduction
At Butterfly Digital Marketing, we are committed to providing high-quality digital marketing services to female entrepreneurs and coaches. This refund policy outlines our procedures regarding payments, cancellations, and refunds for our services and products.
Please read this policy carefully before purchasing any services or products from our website.
Services Refund Policy
Digital Marketing Services
- Consultation Services:
- Cancellations made at least 48 hours before a scheduled consultation are eligible for a full refund.
- Cancellations made less than 48 hours before a scheduled consultation are eligible for a 50% refund or rescheduling at no additional cost.
- No-shows without prior notice are not eligible for a refund.
- Ongoing Services (Social Media Management, Content Creation, etc.):
- For monthly service packages, cancellations must be made at least 7 days before the next billing cycle to avoid charges for the upcoming month.
- Once a monthly service period has begun, we do not offer prorated refunds for the remainder of that month.
- If you are dissatisfied with our services, please contact us within the first 7 days of service commencement to discuss potential adjustments or refunds.
- Custom Projects:
- For custom projects with agreed-upon milestones, refunds are available only for work not yet completed.
- A 25% administrative fee may be applied to refunds for custom projects to cover initial planning and resources allocated.
- Deposits for custom projects are non-refundable once work has commenced.
Digital Products Refund Policy
- E-books and Digital Planners:
- Due to the digital nature of these products, all sales are final and non-refundable once the download link has been provided.
- If you experience technical issues accessing your purchased digital product, please contact us within 7 days of purchase for assistance or replacement.
- Online Courses:
- We offer a 14-day money-back guarantee for our online courses.
- To be eligible for a refund, you must have completed less than 30% of the course content and submit your refund request within 14 days of purchase.
- Refunds will be processed within 14 business days of approval.
Physical Products Refund Policy
For physical products (such as printed planners, notebooks, or merchandise):
- Returns are accepted within 14 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
- Refunds will be processed within 14 business days after we receive and inspect the returned item.
How to Request a Refund
To request a refund, please:
- Contact us at Butterflydgmarketing511@gmail.com with the subject line “Refund Request”
- Include your order number, purchase date, and reason for the refund request
- For physical products, wait for our return instructions before shipping any items back
Payment Processing
All refunds will be issued using the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Exceptions
We reserve the right to make exceptions to this policy at our discretion. Exceptions may be made in cases of:
- Extenuating personal circumstances
- Technical issues on our end that significantly impact service delivery
- Other situations evaluated on a case-by-case basis
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated via email to our customers.
Contact Us
If you have any questions about our refund policy, please contact us:
- Email: Butterflydgmarketing511@gmail.com
- Contact form on our website
Last updated: 3-6-2025